Thank you for shopping at ISub Supplies. We know that you will be pleased with your purchases from ISub Supplies. However, there may be occasions when you will need to return items to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and must include the delivery note or proof of purchase.
Unfortunately sale items cannot be refunded. Only regular price items can be refunded.
Items Damaged in Transit
If any items were damaged in transit, your rights will be affected unless you report it to us within 48 hours. If the items are visibly damaged on receipt, you should sign the carrier’s delivery note accordingly. Subject to our terms and conditions, once the damaged goods are received back into our warehouse, we will issue a replacement or credit note and full refund to you via your original payment method and reimburse your reasonable return carriage costs. If immediate replacements are required, we will invoice you for these goods.
If you change your mind
If you no longer require any item you have ordered and wish to return it, then you can do so provided that you inform us of your decision within 48 hours of receipt. The item must not be used and must be “as new” when returned to us. Once you have informed us that you wish to return goods, you have 7 calendar days to do so, at your own expense. Once the item is received by us, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies subject to a restocking charge of 20%. Please refer to out Terms and Conditions for full details. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
To return an item to us, please mail it to the following address:
ISub Supplies Limited, c/o A.Adkins & Sons, Highcross, 18 Lancaster Road, Hinckley, Leicestershire, LE10 0AW. FAO: Returns Department.