Warranty

ISub Supplies Limited warrants that the press is free from defects in material and workmanship for a period of 12 months from the date of supply to the customer. The machine comes with a one year warranty on parts and 90 days labour. Mug press heating elements have a 6 Month Warranty, as they are deemed a consumable item.

This warranty covers all parts to repair the defects, except when damage results from misuse or abuse, accident, alteration or negligence or when a machine has been improperly installed. If a press covered by warranty should need to be returned to the factory for examination and repair, if on-site component replacement is not possible,

ISub Supplies Limited will make every effort to repair the customers press. The warranty will only be effective when ISub Supplies Limited authorises the original purchaser to return the machine to the factory and only when the product upon examination has proven to be defective.

Should in our opinion any part of this press be defective in materials or workmanship, it will be replaced or repaired free of charge, provided that the press has been installed and operated in the correct manner and not subjected to misuse. If ISub Supplies Limited authorise a replacement press, the warranty of the replacement press shall expire on the anniversary date of the original machines invoice to the customer.

In order for this warranty to be effective, no return of machine or parts may be made without prior factory authorisation. (This will exclude any travelling and/or carriage costs which will be charged at our discretion). This is the sole warranty given by the company; there are no warranties, which extend beyond the description on the face hereof. The seller disclaims any implied warranty of merchantability and/or any implied warranty of fitness for a particular purpose; the buyer agrees that the goods are sold “as is”. ISub Supplies Limited does not warrant that the functions of the press will meet the customer’s requirements or expectations.

The entire risk as to use, quality and performance of the press lies with the customer. (No claim of any kind shall be greater than the sale price of the product or part to which the claim is made). In no event will ISub Supplies Limited be liable for any injury, loss or damage, including loss of profits, destruction of goods or any special, incidental, consequential or indirect damages arising from the use of the press or accompanying materials. This limitation will apply even if ISub Supplies Limited or its authorised agent had been advised of the possibility of such damage.

Change of Mind / Refund Policy

If for any reason you are not happy with your purchase you may return it to us within 14 days of purchase.  We reserve the right to charge a restocking fee of 20% on returned products that have not fault.

The machine must be returned to us in perfect condition and in the original packaging.  You are responsible for the transportation costs.

Returns can only be accepted with a returns reference number (RMA) which is issued by our customer services department.   Machines returned without an RMA will be refused.

To return an item to us, please mail it to the following address:

ISub Supplies Limited, c/o A.Adkins & Sons, Highcross, 18 Lancaster Road, Hinckley, Leicestershire, LE10 0AW. FAO: Returns Department.